Shipping Policy

Last Updated: March 17, 2025

At Compagir International, we are committed to delivering high-quality ophthalmic surgical instruments to our customers worldwide. This Shipping Policy explains our shipping procedures, delivery times, and other important information.

By placing an order on compaigrinternational.com, you agree to this Shipping Policy.

1. Shipping Locations

We offer worldwide shipping to most countries, including the United States, Canada, Europe, Asia, and the Middle East. However, we may not be able to ship to certain remote locations or restricted countries due to customs regulations or carrier limitations.

If you are unsure whether we ship to your location, please contact our support team before placing an order.

2. Processing Time

Standard Processing Time: Orders are processed within 15 business days (excluding weekends and holidays).
Custom Orders: If your order includes customized instruments, additional processing time may be required.

Once your order is processed, you will receive a shipping confirmation email with tracking details.

3. Shipping Methods & Estimated Delivery Times

We partner with reliable shipping carriers such as DHL, FedEx, UPS, and USPS to ensure safe and timely deliveries.

Shipping Method	Estimated Delivery Time	Tracking Availability
Standard Shipping	[10] – [15] Business Days	Yes
Express Shipping	[5] – [7] Business Days	Yes

🚀 Express shipping is available for urgent orders at an additional cost.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, shipping method, and package weight.
Customers are responsible for any import duties, taxes, or customs fees imposed by their country.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment directly on the carrier’s website (e.g., DHL, FedEx, UPS).
If you have not received a tracking number within [1] business days, please contact our support team.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, duties, or taxes based on your country’s regulations.
These charges are the responsibility of the customer and must be paid upon delivery.
Compagir International is not responsible for any delays caused by customs clearance.

For more information, please check your country’s import regulations before placing an order.

7. Lost, Delayed, or Damaged Shipments

We ensure that every package is carefully packed and shipped, but in rare cases, issues may arise:

If your order is delayed, please check your tracking details first.
If your package is lost in transit, contact our support team and we will initiate a claim with the carrier.
If you receive a damaged product, report it to us within [15] days with photos of the damage.

For assistance with lost, delayed, or damaged shipments, contact:

📧 Email: compaigrinternational.contact@gmail.com
📞 Phone: (+92)-3034705587

8. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Certain medical instruments may be restricted in some countries due to local import laws.
We reserve the right to cancel any order that cannot be shipped due to shipping or regulatory restrictions.

9. Order Cancellations & Address Changes

Order Cancellations: You may cancel your order within [24] hours of placing it, provided it has not been processed or shipped.
Address Changes: If you need to change your shipping address, contact us immediately. Once the order has been shipped, we cannot make changes.

10. Returns & Refunds

If you are not satisfied with your order, please refer to our [Refund & Return Policy] for detailed information on returns, exchanges, and refunds.