Refund & Return Policy

Last Updated: March 17, 2025

At Compagir International, we are committed to providing high-quality ophthalmic surgical instruments and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund & Return Policy outlines the conditions under which you may return or exchange an item.

By purchasing from compaigrinternational.com, you agree to the following return and refund terms.

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:
✔ The item must be unused, undamaged, and in its original packaging.
✔ The return must be requested within [7] days of receiving the product.
✔ The product must not be a customized or special-order item.
✔ The item must be in resalable condition, free from any modifications, markings, or signs of use.

If your return meets these conditions, please follow the steps outlined below.

2. Non-Returnable & Non-Refundable Items

Certain items cannot be returned or refunded, including:
✘ Used or opened surgical instruments (for hygiene and safety reasons).
✘ Customized or personalized products (unless defective).
✘ Items purchased on clearance or promotional sales (marked as “Final Sale”).
✘ Damaged items due to customer negligence.

If you are unsure about your product’s return eligibility, please contact us before initiating a return.

3. How to Initiate a Return

To request a return or exchange, follow these steps:

1️⃣ Contact Us
Send an email to our support team at [ compaigrinternational.contact@gmail.com ], including:

Your order number
Reason for return
Photos (if applicable) showing the issue

2️⃣ Receive Return Authorization
Our team will review your request within [1] business days. If your return is approved, we will provide a Return Authorization Number (RAN) and shipping instructions.

3️⃣ Ship Your Product

Pack the item securely to prevent damage during shipping.
Clearly label the package with your Return Authorization Number.
Use a trackable shipping method (we are not responsible for lost returns).

📌 Return Address:

Kotli Loharan Road, Sialkot, 51310

4️⃣ Inspection & Refund Processing

Once received, your item will be inspected within [2] business days.
If approved, the refund will be issued via the original payment method within [24] hours.

4. Refund Processing & Timeline

Refunds are processed back to the original payment method used during purchase.
Refunds may take [24] hours to reflect in your account (depending on your bank/payment provider).
Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

5. Exchanges & Replacements

If you receive a defective or incorrect item, we will replace it at no extra cost. To qualify for an exchange:

The defective or incorrect product must be reported within [7] days of delivery.
Photo or video evidence of the defect is required.
Exchanges will be processed once the original item is returned and inspected.

If the replacement item is out of stock, we will offer you a refund or store credit.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately:

📧 Email: compaigrinternational.contact@gmail.com

📞 Phone: (+92)-3034705587

We will assist you in filing a claim with the carrier and offer a replacement or refund based on the investigation outcome.

7. Order Cancellations

Orders may be canceled within [24] hours of placing the order, provided they have not been shipped.
If an order has already been processed or shipped, it cannot be canceled but may qualify for a return following the standard return process.

8. International Orders & Returns

For international orders:

Customers are responsible for any import duties, taxes, and customs clearance fees.
International returns may be subject to additional processing time and return shipping costs.
Refunds will be issued in the original currency, and exchange rate fluctuations may apply.